Java Help

The games on this site require a web browser plugin called Java. Most computers today either come pre-installed with it or will install it automatically the first time it is needed.

Installation

If automatic installation fails and all you see a big red X, a gray box or a coffee cup where the game should appear then you must install Java manually.

It is completely safe to install Java. It doesn't contain any viruses, spywares or malwares.

In Windows 8, Java will only run in Desktop screen. See this page for more info.

Troubleshooting

If Java is installed but the games still won't work or if the games used to work and they are not working anymore, you can try the following (in order):

1. Verify your Java installation to make sure you are running the latest version. If not, please update using the the Java Update section below.
2. Clear your browser cache and restart your browser.
3. Restart your computer.
4. Try with a different browser like Firefox or Chrome.
5. If you have any Firewall or Antivirus software, you may need to allow Java Applets, which may be blocked by default.

If you've tried all this and it still doesn't work, you may try to reinstall using the Reinstall Java section below.

Java Update

Once installed, Java should update itself automatically. If for some reason it is not, follow these instructions to force the update:

• On Windows:
  1. Go to the Control Panel.
  2. Click on Java.
  3. Select the Update tab.
  4. Click on the Update Now button and follow the instructions.
• On Mac OS X:
  1. Click on the Apple menu on the top left.
  2. Click on Software Update... and follow the instructions.

Reinstall Java

It is possible for Java to be improperly installed or to have several versions of Java installed. The older versions may create conflicts so in this case it is best to reinstall. To do so:

• On Windows XP:
  1. Click on the Start menu.
  2. Go to the Control Panel.
  3. Click on Add or Remove Programs.
  4. Scan the list of programs and for every Java installed, select it an click the Remove button.
  5. Install Java manually.
• On Windows Vista/7:
  1. Click on the Start menu.
  2. Click on Programs and Features (if you don't see it, you can search for it in the top right box).
  3. Scan the list of programs and for every version of Java installed, right click on it and select Uninstall.
  4. Install Java manually.
• On Mac OS X: It is not possible to uninstall Java on this OS.

Java Debugging

When Java fails to load, it is sometimes useful to enable console debugging to see what kind of problems it is running into.

To enable the Java console:

• On Windows:
  1. Go to the Control Panel
  2. Click on Java
  3. Select the Advanced tab
  4. Open the Java console tree element and select Show console
  5. Press Ok
• On Mac OS X:
  1. In spotlight (Command + Space bar), search for Java Preferences and click on it
  2. Select the Advanced tab
  3. In the Java console section, select Show console
  4. Close the preference window

Now that the console is enabled, close your browser and reopen the site. Next time java loads you'll get a console showing the java output. Paste the content of the output in an email and send it to us.