Q: I'm using Internet Explorer and I can't see the complete puzzle, the bottom part is trimmed off.
A: You need to reset your zoom level by clicking on Page > Zoom > 100%
Q: I'm unable to submit the competitive version of the puzzle. When I click on 'Submit Puzzle', the button changes to 'Submitting...' and then nothing happens.
A: It's probably your Antivirus/Firewall software blocking the submission (Norton Internet Security has been known to do this). Try modifying the firewall rules to allow www.bestcrosswords.com. Alternatively, you can try with Firefox.
Q: I'm using a Macintosh and the game won't load or it loads but doesn't work properly.
Q: How is the puzzle completion time computed exactly? The other day I finished a puzzle in approximately 15 minutes and I ended up with a time of 10 hours and 53 minutes, what does that mean?
A: We start computing the time the moment you press the "Start Game" button for the first time. That means that if you load the puzzle for the first time in the morning and only submit your score at night you'll get a huge meaningless time, no matter how many reloads of the game you did in between.
Q: The games won't load in my browser!
A: Make sure you have the latest Java installed.
Q: When I try to submit the competitive version of the puzzle, Internet Explorer crashes.
A: Try with Firefox.
Q: How do I change my password?
A: Once logged in, click on 'MyProfile' in the sidebar.